Privacy Policy

Privacy Policy

Introduction

Welcome to https://fat-balls-for-birds-sheffield.feedersandmore.co.uk (hereafter referred to as “Fat Balls for Birds Sheffield” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website at https://fat-balls-for-birds-sheffield.feedersandmore.co.uk.
  2. Any mobile or desktop applications developed by us and made available for download.
  3. Online services and products offered through our platform.
  4. Interactions between our users, customers, and authorized representatives.

Please note that this policy does not extend to third-party platforms, applications, or services linked from our website, each of which has its own privacy policies. We encourage you to review these policies to understand how your data is handled by other entities.

Processing Activities

This Privacy Policy guides our practices when:

  1. You sign up and use our applications or services as an authorized user.
  2. You visit our websites, including any associated subdomains, linked to this Privacy Statement.
  3. We communicate with you via email, phone calls, text messages (SMS), or other channels for marketing, transactional, or customer support purposes.

Personal Data Collection

We collect various types of personal data to enhance your experience and improve our services. These include:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and email addresses.
  2. Payment Information: Data related to transactions, including cardholder names, credit card numbers, expiration dates, and security codes.
  3. Financial Information: Financial records necessary for billing and payment processing.
  4. Purchase Information: Details of products or services you have bought from us, including quantities, transaction dates, and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data.
  6. Location Data: Information about your geographical location when you interact with our services.
  7. Feedback: Your comments, reviews, and suggestions to improve our products and services.
  8. Social Media Information: Data from social media platforms when users choose to engage or share content via these channels.
  9. Product Information: Details about the products you view, search for, or purchase on our website.

We collect this data through various methods: user input forms, account settings, online transactions, browser cookies, and automated tracking technologies. Additionally, we may receive personal data from third parties, such as payment processors, when they facilitate transactions on our behalf.

Cookies

Cookies are small text files stored on your device to enhance your browsing experience. We use cookies for several purposes:

  1. Strictly Necessary: These cookies enable basic functions and features of our website, ensuring secure and efficient navigation.
  2. Preference: They remember your preferences and settings, personalizing your experience with us.
  3. Analytics: Analytics cookies help us understand how users interact with our site, allowing us to optimize its performance.

Users have control over non-essential cookies through our Cookie Manager, where you can manage or disable certain tracking options.

Retention and Deletion

We retain personal data for as long as it is necessary for the purposes specified in this policy or required by applicable law. Once the retention period expires or when these purposes are fulfilled, we securely delete or anonymize your data.

Security Measures

Fat Balls for Birds Sheffield has implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  1. Encryption: We use encryption protocols for data transmission and storage to safeguard sensitive information.
  2. Secure Processing: Our payment processors adhere to industry standards (PCI DSS) to ensure the security of financial transactions.
  3. Access Control: Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
  4. Regular Audits: We conduct periodic security audits to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and its processing details.
  2. Rectification: You have the right to correct or update any inaccurate or incomplete information we possess about you.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data from our systems.
  4. Restriction: You may limit or restrict the processing of your data for specific purposes.
  5. Portability: Upon request, we will provide your personal data in a structured, commonly used format.
  6. Objection: You have the right to object to certain data processing operations based on legitimate interests.
  7. Non-Discrimination: We are committed to treating all users fairly and will not discriminate against those who exercise their rights.
  8. Appeals/Complaints: If you believe your privacy rights have been infringed, you can file a complaint with us or a relevant supervisory authority.

To exercise any of these rights, please contact our Data Protection Officer at the address provided below. We will respond to your requests as quickly as possible and within applicable legal frameworks.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Material changes will be notified through a prominent notice on our website or by directly sending you an email. We encourage you to review this policy periodically to stay informed about your privacy rights and protections.

Contact Information

For any inquiries, requests to unsubscribe from marketing communications, or data-related questions, please contact us:

  • Email: [email protected]
  • Address: Fat Balls for Birds Sheffield, [Street Address], [City], [Postal Code]